People: BPM is considered by some to be a philosophy. BPM alignment to the customer means that customer-facing staff are best suited to understand customer needs and must be empowered to make improvements. Many of these improvements can be done without the use of new technology.
Technology: BPM System (BPMS) is sometimes seen as the whole of BPM. Some see that information moves between enterprise software packages and immediately think of Service Oriented Architecture (SOA); while others believe that modeling is the only way to create the ‘perfect’ process, so they think of modeling as BPM.
BPMS could be industrial specific and can be driven by a software such as Agilent OpenLAB BPM. Some other products may focus on Enterprise Resource Planning and warehouse management.